Privacy policy
Updated 9 November 2026
How Odi Travel uses information on odi-travel.com and in the app, what becomes public and how you can manage your data.
Who handles your data
Odi Travel processes information to organise travel and operate your account. Company details and current contact information appear below. Contact the listed email address about your data or account deletion.
Information used by the service
Sign-in, communication and booking fulfilment use your name, email, phone, language, account identifier, order details and history, amounts and transaction statuses. Passwords are stored as protected hashes; sign-in codes and sessions expire. We do not request your address book, SMS or precise phone location.
Photos and public reviews
Uploading an avatar, a public display name, review text and up to three review photos is optional. Reviews are published after a completed service, your consent and moderation. Booking contacts stay private. Only share photos you have permission to publish. You can edit or withdraw a review, report content and hide an author’s reviews. Hidden authors can be managed in your profile.
Notifications and technical identifiers
The app uses a random installation identifier and, when push delivery is configured, a Firebase Cloud Messaging token to register your device and deliver notifications. You can decline notifications or turn them off in Android. Review invitations and news have profile settings; booking messages support order fulfilment.
Recipients of information
Necessary information is provided to our staff and the people delivering your service, such as a guide, driver or hotel. Hosting, email and push providers process information to operate the service. Google and Telegram participate in sign-in when you choose them. Firebase/Google processes identifiers and technical data to deliver push notifications; processing may occur outside your country. We do not sell personal information. Disclosure may also be required by applicable law.
Our measurements
We measure page views, entry sources, performance and booking events to improve the service. A random measurement ID stays in tab memory; no advertising or analytics cookies are used. Measurements exclude contact details and URL parameters. Records are retained for 30 days and older records are removed on the next ingestion. We respect Do Not Track.
Retention and protection
Operational data is retained while needed for your account and service fulfilment. The production API uses HTTPS and staff access is role-based. Account deletion removes your profile, favourites, sign-in methods and associated reviews. Bookings and necessary settlement records may be retained to fulfil obligations, maintain records and handle enquiries. An open balance or partner obligations require resolution. Backups are retired under the company retention procedure; contact us about applicable periods and retained information.
Your choices
Your profile lets you update information, manage news and invitations, end sessions, delete your account and unhide authors. A system picker selects photos without access to your whole gallery. Selected upload images are temporarily cached on your device; public catalogue data may be retained for up to 30 days for offline browsing. Private bookings are not included in that public cache. Already delivered emails and notifications can be removed in your mail client and device settings.
Deletion and enquiries
You can delete your account in the app or through the website without reinstalling it. If you cannot sign in or have unresolved obligations, send a deletion request from your registered email. We verify account ownership and explain which information will be deleted and which must be retained. Do not include passwords, payment details or identity documents in your initial message.
Review rules
Threats, abusive or discriminatory content, illegal material, spam, other people’s personal information and photos shared without permission are prohibited. Reports are reviewed regardless of rating. Content that violates the rules may be unpublished. Reviews include tools to report content and hide its author.
